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Warranties and Return Policy E-3
DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS
NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITA-
TION MAY NOT APPLY TO YOU.
These provisions apply to Dell’s U.S. limited three-year warranty only. For provisions of
any service contract covering your system, refer to the separate service contract that
you will receive.
If Dell elects to exchange a system or component, the exchange will be made in
accordance with Dell’s Exchange Policy in effect on the date of the exchange.
NOTE: If you chose one of the available warranty and service options in place of the
standard limited three-year warranty described in the preceding text, the option you
chose will be listed on your invoice.
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If you are an end-user customer who bought products directly from a Dell company,
you may return them to Dell up to 30 days from the date of invoice for a refund of the
product purchase price if already paid. This refund will not include any shipping and
handling charges shown on your invoice. If your organization bought the products
from Dell under a written agreement with Dell, there may be different terms for the
return of products under this policy, based on your agreement with Dell. To return
products, you must call Dell Customer Service at the telephone number shown in the
chapter titled “Getting Help” in your
Installation and Troubleshooting Guide
to receive
a Credit Return Authorization Number. You must ship the products to Dell in their orig-
inal packaging, prepay shipping charges, and insure the shipment or accept the risk of
loss or damage during shipment. You may return software for refund or credit only if
the sealed package containing the diskette(s) or CD(s) is unopened. Returned prod-
ucts must be in as-new condition, and all of the manuals, diskette(s), CD(s), power
cables, and other items included with a product must be returned with it.
This “Total Satisfaction” Return Policy does not apply to DellWare products, which
may be returned under DellWare’s current return policy.