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PowerConnect RPS-60 Setup Guide 29
"Total Satisfaction" Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you're satisfied with your
purchases. That's why we offer a "Total Satisfaction" return policy for most products that you—
the end-user customer—purchase directly from Dell. Under this policy, you may return to Dell
products that you purchased directly from Dell for a credit or a refund of the purchase price
paid, less shipping and handling and applicable restocking fees as follows:
• New Hardware Products and Accessories — All new hardware, accessories, parts, and
unopened software still in its sealed package, excluding the products listed below, may
be returned within thirty days from the invoice date. To return applications software or
an operating system that has been installed by Dell, you must return the entire
computer. A different return policy applies to nondefective products purchased through
Dell's Software and Peripherals division by customers of our Small and Medium Business
divisions. Those products may be returned within thirty days from the invoice date, but
a fifteen percent (15%) restocking fee will be deducted from any refund or credit. The
"Total Satisfaction" Return Policy and Software and Peripherals division return policy are
not available for Dell | EMC storage products, EMC-branded products, or enterprise
software.
• Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All
reconditioned or refurbished Dell-branded server and storage products may be returned
within thirty days from the invoice date. All other reconditioned or refurbished
Dell-branded hardware products and parts may be returned within fourteen days of the
invoice date.
To return products, e-mail or call Dell customer service to receive a Credit Return
Authorization Number within the return policy period applicable to the product you want
to return. You must obtain a Credit Return Authorization Number in order to return
the product. See "Getting Help" on your PowerConnect network switch CD
(or www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for
obtaining customer assistance.
You must ship the products to Dell within five days of the date that Dell issues the Credit
Return Authorization Number. You must also return the products to Dell in their original
packaging, in as-new condition along with any media, documentation, and all other items that
were included in the original shipment, prepay shipping charges, and insure the shipment or
accept the risk of loss or damage during shipment.
Limited Warranty Terms for Canada
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your-our end-user
customer's--Dell-branded hardware products, including Dell-branded monitors, keyboards, and
pointing devices (mice).