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PowerConnect RPS-60 Setup Guide 35
To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit
Return Authorization Number. You must ship the Dell Software and Peripherals products back
to Dell in their original manufacturer's packaging (which must be in as-new condition), prepay
shipping charges, and insure the shipment or accept the risk of loss or damage during
shipment.
To qualify for refund or replacement, returned products must be in as-new condition, software
products must be unopened, and all of the manuals, floppy disk(s), CD(s), power cables, and
other items included with a product must be returned with it.
One-Year End-User Manufacturer Guarantee (Latin America and
the Caribbean Only)
Guarantee
Dell Computer Corporation ("Dell") warrants to the end user in accordance with the following
provisions that its branded hardware products, purchased by the end user from a Dell company
or an authorized Dell distributor in Latin America or the Caribbean, will be free from defects
in materials, workmanship, and design affecting normal use, for a period of one year from the
original purchase date. Products for which proper claims are made will, at Dell’s option, be
repaired or replaced at Dell’s expense. Dell owns all parts removed from repaired products. Dell
uses new and reconditioned parts made by various manufacturers in performing repairs and
building replacement products.
Exclusions
This Guarantee does not apply to defects resulting from: improper or inadequate installation,
use, or maintenance; actions or modifications by unauthorized third parties or the end user;
accidental or willful damage; or normal wear and tear.
Making a Claim
Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale
within the guarantee period. The end user must always supply proof of purchase, indicating
name and address of the seller, date of purchase, model and serial number, name and address of
the customer, and details of symptoms and configuration at the time of malfunction, including
peripherals and software used. Otherwise, Dell may refuse the guarantee claim. Upon diagnosis
of a warranted defect, Dell will make arrangements and pay for ground freight and insurance to
and from Dell’s repair/replacement center. The end user must ensure that the defective
product is available for collection properly packed in original or equally protective packaging
together with the details listed above and the return number provided to the end user by Dell.
Limitation and Statutory Rights
Dell makes no other warranty, guarantee or like statement other than as explicitly stated above,
and this Guarantee is given in place of all other guarantees whatsoever, to the fullest extent
permitted by law. In the absence of applicable legislation, this Guarantee will be the end user’s
sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its
affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential loss
arising from negligence, breach of contract, or howsoever.