Troubleshooting Your System 37
Troubleshooting the Keyboard
Problem
• System message indicates a problem with the keyboard.
• Keyboard is not functioning properly.
Action
1
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in
"Running System Diagnostics."
If the test fails, continue to the next step.
2
Examine the keyboard and its cable for signs of damage.
If the keyboard is not damaged, go to step 4.
If the keyboard is damaged, continue to the next step.
3
Swap the faulty keyboard with a working keyboard.
If the problem is resolved, replace the faulty keyboard. See "Getting Help."
4
Run the keyboard test in the system diagnostics. See "Running the System Diagnostics."
If the test fails, see "Getting Help."
Troubleshooting the Mouse
Problem
• System message indicates a problem with the mouse.
• Mouse is not functioning properly.
Action
1
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in
"Running System Diagnostics."
If the test fails, continue to the next step.
2
Examine the mouse and its cable for signs of damage.
If you are using a USB mouse and it is not damaged, go to step 4.
If you are using a PS/2 mouse and it is not damaged, go to step 5.
If the mouse is damaged, continue to the next step.
3
Swap the faulty mouse with a working mouse.
If the problem is resolved, replace the faulty mouse. See "Getting Help."
D3835bk0.book Page 37 Monday, August 24, 2009 4:34 PM
