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94 Troubleshooting Your System
2
Examine the mouse and its cable for signs of damage.
If the mouse is not damaged, go to step 4.
If the mouse is damaged, continue to the next step.
3
Swap the faulty mouse with a working mouse.
If the problem is resolved, replace the faulty mouse. See "Getting Help" on page 121.
4
Enter the System Setup program and ensure that the mouse controller is enabled. See "Using the
System Setup Program."
If the problem is not resolved, see "Getting Help" on page 121.
Troubleshooting Serial I/O Problems
Problem
• Error message indicates a problem with a serial port.
• Device connected to a serial port is not operating properly.
Action
1
Enter the System Setup program and ensure that the serial port is enabled and configured correctly for
your application. See "Using the System Setup Program" on page 29.
2
If the problem is confined to a particular application, see the application documentation for specific
port configuration requirements that the program may require.
3
Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111.
If the tests run successfully but the problem persists, see "Troubleshooting a Serial I/O Device" on
page 94.
Troubleshooting a Serial I/O Device
Problem
• Device connected to the serial port is not operating properly.
Action
1
Turn off the system and any peripheral devices connected to the serial port.
2
Swap the serial interface cable with a working cable, and turn on the system and the serial device.
If the problem is resolved, replace the interface cable. See "Getting Help" on page 121.
3
Turn off the system and the serial device, and swap the device with a comparable device.