Dell 1700 Printer User Manual


 
Troubleshooting 113
To begin a live session with a Dell associate:
1
Click the
Dell Support
Center icon on your computer’s desktop.
2
Click
Assistance From Dell
Technical Support
DellConnect
Phone
and follow the instructions.
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
E
NSURE THAT MICROSOFT WINDOWS RECOGNIZES THE DRIVE
Windows XP:
Click
Start
and click
My Computer
.
Windows Vista
®
:
Click the Windows Vista Start button and click
Computer
.
If the drive is not listed, perform a full scan with your antivirus software to
check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
TEST THE DRIVE
Insert another floppy disk, CD, or DVD to eliminate the possibility that
the original media is defective.
Insert a bootable floppy disk and restart the computer.
CLEAN THE DRIVE OR DISK See "Cleaning Your Computer" on page 208.
ENSURE THAT THE CD OR DVD MEDIA IS SNAPPED ONTO THE SPINDLE
CHECK THE CABLE CONNECTIONS
CHECK FOR HARDWARE INCOMPATIBILITIES See "Troubleshooting Software
and Hardware Problems" on page 141.
RUN THE DELL DIAGNOSTICS See "Dell Diagnostics" on page 105.
Optical drive problems
NOTE: High-speed optical drive vibration is normal and may cause noise, which
does not indicate a defect in the drive or the media.
NOTE: Because of different regions worldwide and different disc formats, not all
DVD titles work in all DVD drives.