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126 Troubleshooting
A program is designed for an earlier Microsoft
®
Windows
®
operating
system
RUN THE PROGRAM COMPATIBILITY WIZARD —
Windows XP:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-XP operating system environments.
1
Click
Start
→
All Programs
→
Accessories
→
Program Compatibility
Wizard
→
Next
.
2
Follow the instructions on the screen.
Windows Vista:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-Windows Vista operating system environments.
1
Click
Start
→
Control Panel
→
Programs
→
Use an older program
with this version of Windows.
2
In the welcome screen, click
Next
.
3
Follow the instructions on the screen.
A solid blue screen appears
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button
for at least 8 to 10 seconds until the computer turns off, then restart your
computer.
Dell MediaDirect problems
CHECK THE DELL MEDIADIRECT HELP FILE FOR INFORMATION — Use the Help
menu to access Dell MediaDirect Help.
TO PLAY MOVIES WITH DELL MEDIADIRECT, YOU MUST HAVE A DVD DRIVE AND
THE DELL DVD PLAYER — If you purchased a DVD drive with your computer,
this software should already be installed.
VIDEO QUALITY PROBLEMS — Turn off the Use Hardware Acceleration option.
This feature takes advantage of the special processing in some graphics cards
to reduce processor requirements when playing DVDs and certain types of
video files.