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8 Contents
Dell PC Checkup . . . . . . . . . . . . . . . . . 112
Dell Network Assistant
. . . . . . . . . . . . . . 112
DellConnect
. . . . . . . . . . . . . . . . . . . . 112
Drive Problems
. . . . . . . . . . . . . . . . . . . . . 113
Optical drive problems
. . . . . . . . . . . . . . 113
Hard drive problems
. . . . . . . . . . . . . . . 114
E-Mail, Modem, and Internet Problems
. . . . . . . . 115
Error Messages . . . . . . . . . . . . . . . . . . . . 117
ExpressCard Problems
. . . . . . . . . . . . . . . . . 122
IEEE 1394 Device Problems
. . . . . . . . . . . . . . 123
Keyboard Problems
. . . . . . . . . . . . . . . . . . 123
External Keyboard problems
. . . . . . . . . . . 123
Unexpected characters
. . . . . . . . . . . . . . 124
Lockups and Software Problems
. . . . . . . . . . . 125
The computer does not start
. . . . . . . . . . . 125
The computer stops responding
. . . . . . . . . 125
A program stops responding or crashes
repeatedly
. . . . . . . . . . . . . . . . . . . . . 125
A program is designed for an earlier
Microsoft
®
Windows
®
operating system . . . . 126
A solid blue screen appears
. . . . . . . . . . . 126
Dell MediaDirect problems
. . . . . . . . . . . . 126
Other software problems
. . . . . . . . . . . . . 127
Memory Problems
. . . . . . . . . . . . . . . . . . . 128
Network Problems
. . . . . . . . . . . . . . . . . . . 128
Mobile Broadband (Wireless Wide Area
Network [WWAN])
. . . . . . . . . . . . . . . . 129
Power Problems
. . . . . . . . . . . . . . . . . . . . 129