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184 Troubleshooting Your System
Troubleshooting an Internal SD Card
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1
Enter the System Setup program and ensure that the internal SD card port
is enabled. See "Integrated Devices Screen" on page 70.
2
Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
3
Open the system. See "Opening the System" on page 89.
4
Reseat the SD module cable. See "Installing the Internal Dual SD Module"
on page 141.
CAUTION: If the Redundancy option is set to Mirror Mode in the Integrated
Devices screen of the system setup, you must follow the instructions in step 5 to
step 9 to avoid loss of data. If the Redundancy option is set to Disabled, proceed
to step 10.
NOTE: When an SD card failure occurs, the internal dual SD module controller
notifies the system. On the next reboot, the system prompts you with a message
indicating the failure.
5
If SD card 1 has failed, remove the card from the SD1 slot. See "Removing
an Internal SD Card" on page 142. If SD card 2 has failed, install a new SD
card and proceed to step 8.
6
Insert the card present in the SD2 slot into the SD1 slot. See "Removing
an Internal SD Card" on page 142 and "Installing an Internal SD Card" on
page 142.
7
Insert the new SD card into the SD2 slot.
8
Close the system. See "Closing the System" on page 90.
9
Turn on the system and attached peripherals and check if the SD card is
functioning.
If the problem is not resolved,
see
"Getting Help" on page 203.
10
Insert a different SD card that you know works properly.
book.book Page 184 Wednesday, January 20, 2010 10:20 AM