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68 Solving Problems
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If only part of the display is readable
Scanner Problems
NOTE: If you can connect to your Internet service provider (ISP), your modem is functioning properly. If
you are sure that your modem is working properly and you still experience problems, contact your ISP.
Drive Problems
NOTE: For information on saving files to a floppy disk, see the Dell Inspiron help file. To access the help
file, see "Accessing Help" on page 65.
If you cannot save a file to a floppy drive
CONNECT AN EXTERNAL MONITOR —
1
Turn off your computer and connect an external monitor to the computer.
2
Turn on the computer and the monitor, and adjust the monitor brightness and
contrast controls.
If the external monitor works, the computer display or video controller may be
defective. Contact Dell ("Contacting Dell" on page 100).
CHECK THE POWER CABLE CONNECTION — Ensure that the scanner power
cable is firmly connected to a working electrical power source and that the
scanner is turned on.
CHECK THE SCANNER CABLE CONNECTION — Ensure that the scanner cable is
firmly connected to the computer and to the scanner.
UNLOCK THE SCANNER — Ensure that your scanner is unlocked if it has a
locking tab or button.
REINSTALL THE SCANNER DRIVER — See the scanner documentation for instructions.
ENSURE THAT WINDOWS
®
RECOGNIZES THE DRIVE — Click the Start button
and click My Computer. If the drive is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive. Insert a bootable disk and restart
the computer. Verify that the light is blinking, indicating normal operation.