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Troubleshooting 83
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | — Do not use these
characters in filenames.
GATE A20 FAILURE — A memory module may be loose. Reinstall the memory modules and, if necessary,
replace them (see "Memory Problems" on page 88).
GENERAL FAILURE — The operating system is unable to carry out the command. The message is usually
followed by specific information—for example, Printer out of paper. Take the appropriate
action.
HARD-DISK DRIVE CONFIGURATION ERROR — The computer cannot identify the drive type. Shut down the
computer, remove the hard drive (see "Hard drive problems" on page 80), and boot the computer from
media. Then shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard-
Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 75).
HARD-DISK DRIVE CONTROLLER FAILURE 0—The hard drive does not respond to commands from the
computer. Shut down the computer, remove the hard drive (see "Hard drive problems" on page 80), and
boot the computer from media. Then shut down the computer, reinstall the hard drive, and restart the
computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell
Diagnostics (see "Dell Diagnostics" on page 75).
HARD-DISK DRIVE FAILURE — The hard drive does not respond to commands from the computer. Shut
down the computer, remove the hard drive (see "Hard drive problems" on page 80), and boot the
computer from media. Then shut down the computer, reinstall the hard drive, and restart the computer.
If the problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see
"Dell Diagnostics" on page 75).
HARD-DISK DRIVE READ FAILURE — The hard drive may be defective. Shut down the computer, remove
the hard drive (see "Hard drive problems" on page 80), and boot the computer from media. Then shut
down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another
drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 75).
INSERT BOOTABLE MEDIA — The operating system is trying to boot to nonbootable media. Insert bootable
media.
INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP PROGRAM — The system configuration
information does not match the hardware configuration. The message is most likely to occur after a
memory module is installed. Correct the appropriate options in the system setup program (see "System
Setup Program" on page 97).
KEYBOARD CLOCK LINE FAILURE — For external keyboards, check the cable connection. Run the Keyboard
Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 75).
KEYBOARD CONTROLLER FAILURE — For external keyboards, check the cable connection. Restart the
computer, and avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard
Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 75).
KEYBOARD DATA LINE FAILURE — For external keyboards, check the cable connection. Run the Keyboard
Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 75).