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86 Troubleshooting
If your IEEE 1394 device is listed, Windows recognizes the device.
IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED IEEE 1394 DEVICE —
I
F YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL —
Contact Dell (
see "Obtaining Assistance" on page 143)
or the IEEE 1394 device manufacturer.
Ensure that the IEEE 1394 device is properly inserted into the connector.
Keyboard Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 147) as you complete these
checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE: Use the integrated keyboard when running the Dell Diagnostics or the system setup program. When you
attach an external keyboard, the integrated keyboard remains fully functional.
External Keyboard problems
NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional.
C
HECK THE KEYBOARD CABLE — Shut down the computer. Disconnect the keyboard cable and check it for
damage, and firmly reconnect the cable.
If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the
computer.
CHECK THE EXTERNAL KEYBOARD —
1
Shut down the computer, wait 1 minute, and turn it on again.
2
Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.
3
From the Windows desktop, click the
Start
button, point to
Programs
, point to
Accessories
, and click
Notepad
.
4
Type some characters on the external keyboard and verify that they appear on the display.
If you cannot verify these steps, you may have a defective external keyboard.
TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD, CHECK THE INTEGRATED KEYBOARD —
1
Shut down the computer.
2
Disconnect the external keyboard.
3
Turn on the computer.
4
From the Windows desktop, click the
Start
button, point to
Programs
, point to
Accessories
, and click
Notepad
.
5
Type some characters on the internal keyboard and verify that they appear on the display.