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84 Troubleshooting
KEYBOARD STUCK KEY FAILURE — For external keyboards or keypads, check the cable connection. Restart
the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test
in the Dell Diagnostics (see "Dell Diagnostics" on page 75).
MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A memory module may be
faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Memory
Problems" on page 88).
MEMORY ALLOCATION ERROR — The software you are attempting to run is conflicting with the operating
system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try
to run the program again. If the error message still appears, see the software documentation.
MEMORY DATA LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A memory module may be
faulty or improperly seated. Reinstall the memory modules (see "Memory Problems" on page 88) and, if
necessary, replace them.
MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A memory module
may be faulty or improperly seated. Reinstall the memory modules (see "Memory Problems" on page 88)
and, if necessary, replace them.
MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A memory module may
be faulty or improperly seated. Reinstall the memory modules (see "Memory Problems" on page 88) and,
if necessary, replace them.
MEMORY WRITE/READ FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A memory module may be
faulty or improperly seated. Reinstall the memory modules (see "Memory Problems" on page 88) and, if
necessary, replace them.
NO BOOT DEVICE AVAILABLE — The computer cannot find the hard drive. If the hard drive is your boot
device, ensure that the drive is installed, properly seated, and partitioned as a boot device.
NO BOOT SECTOR ON HARD DRIVE — The operating system may be corrupted. Contact Dell (see
"Obtaining Assistance" on page 143).
NO TIMER TICK INTERRUPT — A chip on the system board may be malfunctioning. Run the System Set
tests in the Dell Diagnostics (see "Dell Diagnostics" on page 75).
NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND TRY AGAIN — You have too many
programs open. Close all windows and open the program that you want to use.
OPERATING SYSTEM NOT FOUND — Reinstall the hard drive (see "Drive Problems" on page 79). If the
problem persists, contact Dell (see "Obtaining Assistance" on page 143).
OPTIONAL ROM BAD CHECKSUM — The optional ROM apparently failed. Contact Dell (see "Obtaining
Assistance" on page 143).
A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to open is missing an essential
file. Remove and then reinstall the program.
1
Click the
Start
button and click
Control Panel
.
2
Click
Add or Remove Programs
.
3
Select the program you want to remove.