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82 Solving Problems
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E-Mail, Modem, and Internet Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
.
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is
connected to a digital telephone network.
C
HECK THE MICROSOFT OUTLOOK
®
EXPRESS SECURITY SETTINGS —
If you cannot open your e-
mail attachments:
1
In Outlook Express, click
Tools
, click
Options
, and then click
Security
.
2
Click
Do not allow attachments
to remove the checkmark.
CHECK THE TELEPHONE LINE CONNECTION
CHECK THE TELEPHONE JACK
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK
USE A DIFFERENT TELEPHONE LINE —
• Verify that the telephone line is connected to the jack on the modem. (The jack has either a
green label or a connector-shaped icon next to it.)
• Ensure that you hear a click when you insert the telephone line connector into the modem.
• Disconnect the telephone line from the modem and connect it to a telephone. Listen for a
dial tone.
• If you have other telephone devices sharing the line, such as an answering machine, fax
machine, surge protector, or line splitter, then bypass them and connect the modem directly
to the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a
shorter one.
RUN THE MODEM HELPER DIAGNOSTICS —
Click the
Start
button, point to
All
Programs
and then
click
Modem Helper
. Follow the instructions on the screen to identify and resolve modem
problems. (Modem Helper is not available on all computers.)
VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —
1
Click the
Start
button and click
Control Panel
.
2
Click
Printers and Other Hardware
.
3
Click
Phone and Modem Options
.
4
Click the
Modems
tab.
5
Click the COM port for your modem.
6
Click
Properties
, click the
Diagnostics
tab, and then click
Query Modem
to verify that the
modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
book.book Page 82 Wednesday, October 26, 2005 1:00 PM