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90 Solving Problems
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Other software problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR
TROUBLESHOOTING INFORMATION —
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the
software. See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
BACK UP YOUR FILES IMMEDIATELY
USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS
SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE
Start MENU
SCAN THE COMPUTER FOR SPYWARE — If you are experiencing slow computer performance, you
frequently receive pop-up advertisements, or you are having problems connecting to the
Internet, your computer might be infected with spyware. Use an anti-virus program that
includes anti-spyware protection (your program may require an upgrade) to scan the computer
and remove spyware. For more information, go to support.dell.com and search for the keyword
spyware.
RUN THE DELL DIAGNOSTICS — If all tests run successfully, the error condition is related to a
software problem. See "Dell Diagnostics" on page 77.
Memory Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
.
I
F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
• Save and close any open files and exit any open programs you are not using to see if that
resolves the problem.
• See the software documentation for minimum memory requirements. If necessary, install
additional memory
(see "Memory" on page 112)
.
• Reseat the memory modules to ensure that your computer is successfully communicating
with the memory
(see "Memory" on page 112)
.
• Run the Dell Diagnostics
(see page 77)
.
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —
• Reseat the memory modules to ensure that your computer is successfully communicating
with the memory
(see "Memory" on page 112)
.
book.book Page 90 Wednesday, October 26, 2005 1:00 PM