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Solving Problems 89
NOTE: The chkdsk program may run when you restart the computer. Follow the instructions on the
screen.
C
HECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program.
Software usually includes installation instructions in its documentation or on a floppy disk
or CD.
A program is designed for an earlier Microsoft
®
Windows
®
operating system
RUN THE PROGRAM COMPATIBILITY WIZARD —
The Program Compatibility Wizard configures a
program so it runs in an environment similar to non-Windows XP operating system environments.
1
Click the
Start
button, point to
All Programs
→
Accessories
, and then click
Program
Compatibility Wizard
.
2
In the welcome screen, click
Next
.
3
Follow the instructions on the screen.
A solid blue screen appears
TURN THE COMPUTER OFF —
If you are unable to get a response by pressing a key on your keyboard
or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the
computer turns off. Then restart your computer.
Dell MediaDirect problems
CHECK THE DELL MEDIADIRECT HELP FILE FOR INFORMATION — Click the ? icon at the bottom of
the Dell MediaDirect screen to access Help.
TO PLAY MOVIES WITH DELL MEDIADIRECT, YOU MUST HAVE A DVD DRIVE AND THE DELL DVD
PLAYER — If you purchased a DVD drive with your computer, this software should already be
installed.
VIDEO QUALITY PROBLEMS — Turn off the Use Hardware Acceleration option. This feature takes
advantage of the special processing in some graphics cards to reduce processor requirements
when playing DVDs and certain types of video files.
CANNOT PLAY SOME MEDIA FILES — Because Dell MediaDirect provides access to media files
outside the Windows XP environment, access to licensed content is restricted. Licensed content
is digital content that has Digital Rights Management (DRM) applied to it. The Dell
MediaDirect environment cannot verify the DRM restrictions, so the licensed files cannot be
played. Licensed music and video files have a lock icon next to them. You can access licensed
files in the Windows XP environment.
ADJUSTING THE COLOR SETTINGS FOR MOVIES THAT CONTAIN SCENES THAT ARE TOO DARK OR TOO
BRIGHT — Click EagleVision to use a video enhancement technology that detects video content
and dynamically adjusts the brightness/contrast/saturation ratios.
NOTICE: You cannot reinstall the Dell MediaDirect feature if you voluntarily reformat the hard drive.
Contact Dell for assistance. See "Contacting Dell" on page 145.
book.book Page 89 Wednesday, October 26, 2005 1:00 PM