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84 Solving Problems
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THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE —
The file that you are trying to
copy is too large to fit on the disk, or the disk is too full. Try copying the file to a different disk or
use a larger capacity disk.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | —
Do not use
these characters in filenames.
GATE A20 FAILURE — A memory module may be loose. Reinstall the memory modules and, if
necessary, replace them. See "Memory" on page 112.
GENERAL FAILURE — The operating system is unable to carry out the command. The message is
usually followed by specific information—for example, Printer out of paper. Take the
appropriate action.
HARD-DISK DRIVE CONFIGURATION ERROR — The computer cannot identify the drive type. Shut
down the computer, remove the hard drive (see page 108), and boot the computer from a CD.
Then shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard-
Disk Drive tests in the Dell Diagnostics (see page 77).
HARD-DISK DRIVE CONTROLLER FAILURE 0—The hard drive does not respond to commands from
the computer. Shut down the computer, remove the hard drive (see page 108), and boot the
computer from a CD. Then shut down the computer, reinstall the hard drive, and restart the
computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell
Diagnostics (see page 77).
HARD-DISK DRIVE FAILURE — The hard drive does not respond to commands from the computer.
Shut down the computer, remove the hard drive (see page 108), and boot the computer from a
CD. Then shut down the computer, reinstall the hard drive, and restart the computer. If the
problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see
page 77).
HARD-DISK DRIVE READ FAILURE — The hard drive may be defective. Shut down the computer,
remove the hard drive (see page 108), and boot the computer from a CD. Then shut down the
computer, reinstall the hard drive, and restart the computer. If the problem persists, try another
drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see page 77).
INSERT BOOTABLE MEDIA — The operating system is trying to boot to a nonbootable CD. Insert
a bootable CD.
INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP PROGRAM — The system
configuration information does not match the hardware configuration. The message is most
likely to occur after a memory module is installed. Correct the appropriate options in the system
setup program (see "Using the System Setup Program" on page 137).
KEYBOARD CLOCK LINE FAILURE — For external keyboards, check the cable connection. Run the
Keyboard Controller test in the Dell Diagnostics (see page 77).
KEYBOARD CONTROLLER FAILURE — For external keyboards, check the cable connection. Restart
the computer, and avoid touching the keyboard or the mouse during the boot routine. Run the
Keyboard Controller test in the Dell Diagnostics (see page 77).
book.book Page 84 Wednesday, October 26, 2005 1:00 PM