Filter
Top Products
Troubleshooting 101
VALUE — A memory module may be faulty or improperly seated. Reinstall the
memory modules and, if necessary, replace them (see "Memory" on page 137).
MEMORY WRITE/READ FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A
memory module may be faulty or improperly seated. Reinstall the memory
modules and, if necessary, replace them (see "Memory" on page 137).
NO BOOT DEVICE AVAILABLE — The computer cannot find the hard drive. If
the hard drive is your boot device, ensure that the drive is installed, properly
seated, and partitioned as a boot device.
NO BOOT SECTOR ON HARD DRIVE — The operating system may be corrupted.
Contact Dell (see "Contacting Dell" on page 164).
NO TIMER TICK INTERRUPT — A chip on the system board may be
malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell
Diagnostics" on page 87).
NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND TRY AGAIN —
You have too many programs open. Close all windows and open the program
that you want to use.
OPERATING SYSTEM NOT FOUND — Reinstall the hard drive (see "Hard Drive"
on page 129). If the problem persists, contact Dell (see "Contacting Dell" on
page 164).
OPTIONAL ROM BAD CHECKSUM — The optional ROM has failed. Contact
Dell (see "Contacting Dell" on page 164).
A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to
open is missing an essential file. Remove and then reinstall the program.
1
Click
Start →
Control Panel
.
2
Under
Programs
, click
Uninstall a Program
.
3
Select the program you want to remove.
4
Click
Uninstall
and follow the prompts on the screen.
5
See the program documentation for installation instructions.
SECTOR NOT FOUND — The operating system cannot locate a sector on the
hard drive. You may have a defective sector or corrupted FAT on the hard
drive. Run the Windows error-checking utility to check the file structure on
the hard drive. See Windows Help and Support for instructions (click
Start
→ Help and Support). If a large number of sectors are defective, back up
the data (if possible), and then reformat the hard drive.
book.book Page 101 Tuesday, October 7, 2008 6:00 PM