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8 Contents
12 Troubleshooting . . . . . . . . . . . . . . . . . . . . 87
Dell Technical Update Service . . . . . . . . . . . . . 87
Dell Diagnostics
. . . . . . . . . . . . . . . . . . . . . 87
Dell Support Center
. . . . . . . . . . . . . . . . . . . 91
Dell Support 3
. . . . . . . . . . . . . . . . . . . . 92
Dell PC Tune-Up
. . . . . . . . . . . . . . . . . . 93
Dell PC CheckUp
. . . . . . . . . . . . . . . . . . 93
Dell Network Assistant
. . . . . . . . . . . . . . . 94
DellConnect
. . . . . . . . . . . . . . . . . . . . . 94
Drive Problems . . . . . . . . . . . . . . . . . . . . . 94
Optical drive problems
. . . . . . . . . . . . . . . 95
Hard drive problems
. . . . . . . . . . . . . . . . 96
E-Mail, Modem, and Internet Problems
. . . . . . . . . 96
Error Messages
. . . . . . . . . . . . . . . . . . . . . 98
ExpressCard Problems
. . . . . . . . . . . . . . . . . 103
IEEE 1394 Device Problems
. . . . . . . . . . . . . . . 103
Keyboard Problems
. . . . . . . . . . . . . . . . . . . 104
External Keyboard problems
. . . . . . . . . . . . 104
Unexpected characters
. . . . . . . . . . . . . . 105
Lockups and Software Problems
. . . . . . . . . . . . 105
The computer does not start
. . . . . . . . . . . . 105
The computer stops responding
. . . . . . . . . . 105
A program stops responding or
crashes repeatedly
. . . . . . . . . . . . . . . . . 106
A program is designed for an earlier
Microsoft Windows operating system
. . . . . . . 106
A solid blue screen appears
. . . . . . . . . . . . 106
book.book Page 8 Tuesday, October 7, 2008 6:00 PM