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106 Troubleshooting
A program stops responding or crashes repeatedly
END THE PROGRAM —
1
Press <Crtl><Shift><Esc> simultaneously.
2
Click the
Applications
tab and select the program that is no longer
responding.
3
Click
End Task
.
NOTE: The chkdsk program may run when you restart the computer. Follow the
instructions on the screen.
C
HECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then
reinstall the program. Software usually includes installation instructions in its
documentation or on a CD or DVD.
A program is designed for an earlier Microsoft
Windows
operating system
RUN THE PROGRAM COMPATIBILITY WIZARD — Program compatibility is a mode
in Windows that lets you run programs written for earlier versions of Windows.
For more information, sea
rch for the keyword
program compatibility wizard
in
Windows Help and Support.
A solid blue screen appears
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key
on your keyboard or moving your mouse, press and hold the power button for
at least 8 to 10 seconds until the computer turns off, then restart your computer.
Dell MediaDirect problems
CHECK THE DELL MEDIADIRECT HELP FILE FOR INFORMATION — Use the Help
menu to access Dell MediaDirect Help.
TO PLAY MOVIES WITH DELL MEDIADIRECT, YOU MUST HAVE A DVD DRIVE AND
THE DELL DVD PLAYER — If you purchased a DVD drive with your computer,
this software should already be installed.
VIDEO QUALITY PROBLEMS — Turn off the Use Hardware Acceleration option.
This feature takes advantage of the special processing in some graphics cards
to reduce processor requirements when playing DVDs and certain types of
video files.
book.book Page 106 Tuesday, October 7, 2008 6:00 PM