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Appendix 173
Appendix
Dell Technical Support Policy (U.S. Only)
Technician assisted technical support requires the cooperation and
participation of the customer in the troubleshooting process and provides for
restoration of the operating system, software programs, and hardware drivers
to the original default configuration as shipped from Dell, as well as the
verification of appropriate functionality of the computer and all Dell-installed
hardware. In addition to this technician assisted technical support, online
technical support is available at support.dell.com. Additional technical
support options may be available for purchase.
Dell provides limited technical support for the computer and any "Dell-
installed" software and peripherals
1
. Support for third-party software and
peripherals is provided by the original manufacturer, including those
purchased and/or installed through Dell Software and Peripherals, Readyware,
and Custom Factory Integration
2
.
1
Repair services are provided pursuant to the terms and conditions of your limited
warranty and any optional support service contract purchased with the computer.
2
All Dell-standard components included in a Custom Factory Integration (CFI) project
are covered by the standard Dell limited warranty for your computer. However, Dell
also extends a parts replacement program to cover all nonstandard, third-party hard-
ware components integrated through CFI for the duration of the computer’s service
contract.
Definition of "Dell-Installed" Software and Peripherals
Dell-installed software includes the operating system and some of the
software programs that are installed on the computer during the
manufacturing process (Microsoft Office, Norton Antivirus, etc).
Dell-installed peripherals include any internal expansion cards, or Dell-
branded module bay or ExpressCard accessories. In addition, any
Dell-branded monitors, keyboards, mice, speakers, microphones for
telephonic modems, docking stations/port replicators, networking products,
and all associated cabling are included.
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