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120 Troubleshooting Your System
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the computer and protecting against
electrostatic discharge.
9
Open the system. See "Opening the System" on page 47.
10
Ensure that the SCSI controller card is firmly seated in its connector. See
"Installing an Expansion Card" on page 72.
11
Close the system. See "Closing the System" on page 47.
12
Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
13
If the problem is not resolved, see the documentation for the tape drive for
additional troubleshooting instructions.
14
If you cannot resolve the problem, see "Getting Help" on page 137 for
information on obtaining technical assistance.
Troubleshooting a Hard Drive
Problem
• Device driver error.
• One or more hard drives not recognized by the system.
Action
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the computer and protecting against
electrostatic discharge.
NOTICE: This troubleshooting procedure can destroy data stored on the hard
drive. Before you proceed, back up all files on the hard drive.
1
Run the appropriate online diagnostics test. See "Using Dell PowerEdge
Diagnostics" on page 127.
Depending on the results of the diagnostics test, proceed as needed
through the following steps.
book.book Page 120 Wednesday, April 15, 2009 8:47 PM