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COPYRIGHT © 2006 MERIT INDUSTRIES, INC.
TROUBLESHOOTING CHARTS
The best way to isolate a problem is to determine its cause. The following charts should help
to narrow down which module is failing and whether it can be fixed or needs to be replaced.
Start with finding the “Trouble” column that relates the closest to the problem you are
experiencing and then match it to the closest “Symptom”. There can be many “Probable
Causes” listed for each Symptom. The Probable Causes are listed in increasing order of
probability.
P
ROBLEM
S
YMPTOM
P
ROBABLE
C
AUSE
At the first boot up screen,
“Detecting IDE Primary
Master” reports “None”.
1. There is no hard drive in the
computer.
2. The plugs are not completely
seated in the hard drive.
3. The data cable or power plug (CC
box internal) has come loose from
the main board or hard drive.
Application does
not boot up.
The boot up process stops at
“DISK BOOT FAILURE,
INSERT SYSTEM DISK
AND PRESS ENTER.”
1. The hard drive in the CC box has
come loose and needs to be
reseated.
2. There is no hard drive in the
computer.
3. The data cable or power plug (CC
box internal) has come loose from
the main board or hard drive.
4. The CC’s BIOS needs to be
updated.
5. The hard drive is dead.
The Bill Acceptor LED’s on
the front door fail to light.
1. The plug is not completely inserted
into the outlet.
2. The wall circuit is not hot.
Jukebox will not
operate when
powered ON.
The Bill Acceptor LED’s
come on, but the application
will not boot.
The monitor or the system power
supply is defective or unplugged.
The monitor
does not work.
The computer fan is on, and
all systems LED’s and lights
are normal.
1. The power plug, video cable, or
monitor power supply wiring is not
seated completely.
2. The system power supply is
defective.
3. The monitor is dead.
PM0599-03 MOD BOX INSTALLATION & OWNER’S MANUAL 52