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COPYRIGHT © 2006 MERIT INDUSTRIES, INC.
PROBLEM SYMPTOM PROBABLE CAUSE
The touch
screen does
not work.
•
The application boots up,
but the touch screen does
not respond to touch.
1. The serial cable is not seated
completely at the monitor or at
the CC box.
2. The touch screen is dead.
Nothing happens after pressing
the calibration button.
1. The serial cable plug is not fully
seated at the monitor or at the
CC box.
2. The touch screen is dead.
The touch
screen will not
calibrate.
The calibration program runs,
but will not respond to touch.
1. The serial cable plug is not fully
seated at the monitor or at the
CC box.
2. The touch screen is dead.
No sound from jukebox,
although the application reports
“Now Playing…a New Song.”
1. Volume control is turned all the
way down.
2. Volume control is broken.
3. Audio cables are disconnected or
loose from the CC box or the pre-
amp.
4. The amplifier is overloaded and
shutdown.
No music from
jukebox.
No sound from jukebox and the
application doesn’t appear to
be playing the song selected.
1. There are no more credits
available for play.
2. Reject song was activated.
Machine is
locked up during
normal runtime.
Coin acceptor is taking money
but credits are not
accumulating and the touch
screen is not responsive.
CC is locked up. Power up by
pressing and releasing the ATX
Reset Switch.
The bill acceptor will not accept
a bill.
1. The cash box is full.
2. The cash box was not re-installed
on bill acceptor correctly.
3. There is a jammed bill in the
device.
4. The plugs are not inserted
securely at the acceptor.
5. The bill acceptor is defective.
The bill acceptor
does not work.
The green lights at the bill
acceptor lip are not flashing.
1. The cable is damaged at the
acceptor.
2. The bill acceptor is defective.
TROUBLESHOOTING continued
53 MOD BOX INSTALLATION & OWNER’S MANUAL PM0599-03