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COPYRIGHT © 2006 MERIT INDUSTRIES, INC.
PROBLEM SYMPTOM PROBABLE CAUSE
Location
Network line not
installed in the
Location.
There is no designated
broadband line installed in
the Location.
1. The inside wiring installation
appointment was not scheduled.
2. The inside wiring installation has not
occurred.
3. The line was not installed in the pre-
selected location.
4. The line (jack) was not labeled by the
technician.
When the power supply is
connected to the router,
nothing happens.
1. The AC power plug is not fully
inserted in the receptacle on the back
of the router.
2. The wall plug is not “hot”.
The “Link/Act #” light, in the
front of the router, does not
light up when an Ethernet
cable is plugged in the
respective Port.
1. The Ethernet port is defective.
2. The jukebox is not powered on.
3. The cable is loose at the CC box in
the jukebox.
Router does not
work.
The WAN light does not
light up.
1. The broadband connection is not
plugged into the WAN port.
2. The cable modem or DSL modem is
not powered on.
The feature has never
been available in the
location.
1. There is no Ethernet cable connection
between the router and the jukebox.
2. The Ethernet cable is not fully seated
in the port on the CC box or in the
back of the router.
3. The connection is loose between the
installed line and the router.
4. The cable is bad.
5. The Internet line is down.
The “Music On
Demand”
feature does not
work.
The feature was available,
but is no longer available.
1. The connection has become loose
between the router and the jukebox.
2. The connection has become loose
between the installed line (jack) and
the router.
3. All the lights are ON, on the front of
the router.
4. The router was shut off or lost power.
5. The Internet service provider (ISP) is
down.
6. The AMI Entertainment
®
server is
down.
TROUBLESHOOTING continued
PM0599-03 MOD BOX INSTALLATION & OWNER’S MANUAL 54