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Aurorean Network Gateway-1100 User’s Guide 59
Appendix D Technical Support
Program License Agreement & Support
Phone Support
Enterasys Networks customer support personnel are available by calling
1-800-872-8440. When you call, please call from a position where you can
operate the RiverMaster management application or view the server’s LEDs,
and make sure you have the following information ready:
! State of the LEDs on both the front and rear panels of the server(s)
! A list of the error messages appearing in the RiverMaster
message/alarm display
! Details about any recent configuration changes, if applicable
Enterasys Networks also recommends that you have the RiverMaster
Administrator’s Guide on hand when you call.
Returning Products for Repair
After discussing the problem with Enterasys Networks Customer Support or
your authorized Enterasys Networks reseller, you may be asked to return the
APS-3000/7000 or ANG-1102/1105/3000/7000 for repairs. You will receive a
Return Material Authorization (RMA) number for the server. Ship the server,
with the RMA number clearly visible on the outside of the package, to the
following address:
Enterasys Networks
35 Industrial Way
Rochester, NH 03866
Enterasys Networks recommends that you reuse the original shipping box or
equivalent packaging to protect the server during shipment.
NOTE
Products sent to Enterasys Networks without an RMA number will be
returned to the sender unopened, at the sender’s expense.