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7-8
Maintenance and Troubleshooting
R4C448
Rev. C
A5 size CHAP7.FM
2/11/00 Pass 3
L
Proof Sign-off:
tanto name SEI Y.Takasaki M.Fujimori
leader name M.Fujimori
editor name SEI M.Kauppi
Note:
If you are using the Film Adapter and it is switched on, the carriage will
not move to the home position. Remove the Film Adapter first, then
perform the steps above.
Problems and Solutions
This section divides scanner problems into seven categories:
Error indicator . . . . . . . . . . . . . . . . . . . . . . . page 7-9
Operating problems . . . . . . . . . . . . . . . . . . page 7-10
Quality problems. . . . . . . . . . . . . . . . . . . . . page 7-13
Software setup problems . . . . . . . . . . . . . . page 7-20
Software operation problems . . . . . . . . . . page 7-22
Scaninng problems . . . . . . . . . . . . . . . . . . . page 7-24
Paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . page 7-26
See the table in “Error indicator” first. If this does not help you
solve your problem, go to the category for the type of problem
you have, then look for the problem description.
The online Color Guide also provides versatile tips and other
information helpful for problem-solving.
Note:
If some settings appear dimmed in EPSON TWAIN, they cannot be
selected because of the capability of your scanner or your choice of other
settings.
If you cannot solve a problem after reading and following the
information in this chapter, contact your dealer or a qualified
customer support person for assistance.