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Problem Solving 67
■
Dim the room lights and turn off any fluorescent lights. Make sure the projector is not in
direct sunlight.
■
Turn off nearby equipment that emits infrared energy, such as a radiant room heater.
■
Make sure there are no objects between the remote control and the IR receiver.
Solving Other Problems
You cannot operate a connected device using HDMI Link.
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Make sure the device conforms to the HDMI CEC standard. Make sure you’ve enable its
HDMI CEC-compatible features.
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Make sure you’re using HDMI cables to connect the equipment you want to operate to
the projector.
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If the device was recently connected or the connections were changed, restart the device.
It may be necessary to reset its CEC functions.
You cannot monitor or control the projector over your network (PowerLite Pro Cinema
61000 only).
■
Check the network cable and network settings.
■
To monitor or control the projector when it’s turned off, or to receive e-mail alerts, make
sure you’ve set
Standby Mode
to
Communication On
(see page 44).
■
Make sure the electrical outlet operates and has not been turned off by a switch or circuit
breaker.
Where to Get Help
Internet Support
Epson provides technical assistance 24 hours a day at epson.com/support (U.S.) or
epson.ca/support (Canada). Here you can access troubleshooting information, download
product documentation, and receive technical advice through e-mail.