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396 Printing Problems
The Print light is on but nothing prints
Cause What to do
Your computer may not be
properly connected to the
product.
Perform the procedure described in
“Connecting the Product” in the Setup
Guide.
The interface cable may not be
plugged in securely.
Check both ends of the interface cable
between the product and the computer.
If you are using a parallel interface, be
sure to secure the connector using the
wire retaining clips.
You may not be using the
correct interface cable.
If you are using a parallel interface,
make sure that the cable is a
double-shielded, twisted-pair interface
cable no more than six feet in length.
If you are using the USB interface, use a
Revision 2.0 cable.
Your application software is
not properly set up for your
product.
Make sure that the product is selected in
your application software.
Your computer system’s
memory is too small to handle
the volume of data in your
document.
Try reducing the image resolution of
your document in the application
software, or install more memory in
your computer if you can.