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Problems and Solutions 41
Paper Feeding Problems
■ If paper doesn’t feed, remove it from the sheet feeder. Fan the paper, load it
against the right side, behind the feeder guard, and slide the left edge guide
against the paper (but not too tightly).
■ If paper jams, follow these steps:
1. Press the
On button to turn off the CX6400.
2. Lift up the scanner section and remove any paper that’s inside, including
any small pieces that may have torn off.
Caution:
Clear paper jams by pulling the paper out towards the front of the CX6400. Never
pull the paper out in the direction of the sheet feeder.
3. Turn the CX6400 back on and reload the paper. Make sure the edges are
not creased or folded.
Copy Quality Problems
If you have any problems with the quality of your copies, try these solutions:
■ Make sure the document is placed flat against the document table glass. If
only part of the image is blurred, your document may be wrinkled or warped.
■ Make sure the CX6400 is not tilted or placed on an uneven surface.
■ Clean the print head; see page 34 for instructions.
■ If a dotted line appears in the image, clean the scanner glass with a soft, dry,
lint-free cloth (paper towels are not recommended). If the glass is still not
clean, use a small amount of glass cleaner on a soft cloth. Make sure you wipe
off any remaining liquid. Don’t spray glass cleaner directly on the glass.
■ Make sure your paper isn’t damp, curled, or loaded face down (the printable
side should be face up). Load new paper face up. Use EPSON papers for
proper saturation and absorption of genuine EPSON inks.
■ Use a support sheet with special paper or load your paper one sheet at a time.
■ If you notice jagged vertical lines, you may need to align the print head. See
your online CX6400 Reference Guide for instructions.
■ The ink cartridges may be old or low on ink; see page 36 for instructions on
replacing an ink cartridge.