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60 Problem Solving
Make sure you disable the thick paper and envelopes option before printing on other
types of paper, or print quality may be reduced.
Your printout is grainy.
■ Try using a higher quality paper.
■ Select a higher print quality setting. If you’re printing from Windows, see page 29. If
you’re printing from a Macintosh, see page 31.
■ Run the Print Head Alignment utility; see page 50 for instructions.
■ You may need to increase the image resolution or print it in a smaller size; see your
software documentation.
Your printout is faint or has gaps in the image.
■ The print head nozzles may need cleaning; see page 45 for instructions.
■ The ink cartridges may be old or low on ink. To replace an ink cartridge, see page 47.
■ If you’re printing without a computer, make sure the printer’s Paper Type setting matches
the type of paper you’re using; see page 20 for guidelines.
■ If you’re printing from a computer, make sure the paper Type or Media Type setting
matches the paper you loaded; see page 34 for guidelines.
■ Make sure your paper isn’t damaged, old, dirty, or loaded face down. If it is, reload a new
stack of paper with the printable side up; it is usually whiter or shinier.
You see wrong or missing colors.
■ Make sure the Ink setting is set to Color for color images or black-and-white photos. Also
make sure your software is set for color printing.
■ The print head nozzles may need cleaning; see page 45 for instructions.
■ The ink cartridges may be old or low on ink. To replace an ink cartridge, see page 47.
■ Try turning off PhotoEnhance. Also check if you’re using a special effect that alters image
colors, like Sepia.
■ Tr y ch a ng i ng t he Gamma setting in the Advanced window; see your on-screen User’s
Guide for information about accessing Advanced settings.
■ Your printed colors can never exactly match your on-screen colors. However, you can use
a color management system to get as close as possible. You can also use your printer’s color
management features. See your on-screen User’s Guide for more information.
Pbasics.book Page 60 Monday, August 1, 2005 12:31 PM