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As you use your printer, you may occasionally experience a problem. The
first thing you should do is diagnose the problem following the guidelines in
this chapter. Then try the most likely solutions until the problem is fixed.
This chapter provides instructions for the following:
•
Diagnosing problems
•
Using hex dump mode
•
Improving print quality
•
Solving operational problems
•
Solving miscellaneous printing problems
•
Solving paper problems
•
Solving USB problems
Diagnosing Problems
The EPSON Stylus Pro 7000 includes a number of ways to help you
diagnose problems:
•
To identify the most common problems, check the messages and lights
on the printer’s control panel. See page 5-5 for more information.
•
If you’re using the EPSON printer driver and Monitor3 (Macintosh) or
Status Monitor 3 (Windows) utility, check your software for error
messages. See page 5-7 or page 5-10 for more information.
•
If you have the RIP Station 5100, check for error messages on the RIP
control panel and in the Fiery Spooler or Web Spooler utilities. See the
RIP Station 5100 User Guide for more information. (The RIP Station
5100
User Guide
also includes troubleshooting guidelines.)
•
To determine whether the problem is caused by the printer itself,
disconnect the printer from the RIP and run a status check. See page 5-4
for instructions.
•
You can use the printer’s hex dump mode to pinpoint communication
problems. Then you can fax the printout to a technical support
representative or interpret it yourself. See the following section for
instructions.
Chapter 7:
Resolving
Problems