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Note: Avoid placing your product near a microwave oven, 2.4 GHz cordless phone, or large metal
object, such as a filing cabinet.
• Check your wired LAN router or access point to see if the LED for the port to which your product is
connected is on or flashing . If the link LED is off, try the following:
• Make sure the Ethernet cable is securely connected to your product and to your router, access
point, switch, or hub.
• Try connecting your product to a different port or a different router, access point, switch, or hub.
• Try connecting with a different Ethernet cable.
• Try printing to your product from another computer on the network.
Parent topic: Solving Network Problems
Printing a Network Status Sheet
You can print a network status sheet to help you determine the causes of any problems you may have
using your product on a network.
To print the status sheet, press the network status button on the product. Examine the settings shown
on the network status sheet to diagnose any problems you have.
Parent topic: Solving Network Problems
Solving Paper Problems
Check these sections if you have problems using paper with your product.
Paper Feeding Problems
Paper Jam Problems Inside the Product
Paper Jam Problems in the Cassette
Paper Jam Problems in the Duplexer
Paper Ejection Problems
Parent topic: Solving Problems
Paper Feeding Problems
If you have problems feeding paper, try these solutions:
• If paper does not feed for printing, remove it from the tray or cassette. Reload it against the right side,
then adjust the edge guides. Make sure the paper stack is not above the tab on the edge guides inside
the cassette.
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