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• If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
• Do not load more than the recommended number of sheets.
• If paper jams when you print on both sides of the paper, try loading fewer sheets.
• For best results, follow these guidelines:
• Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
• Load paper in the cassette printable side down.
• Do not load binder paper with holes in the cassette.
• Follow any special loading instructions that came with the paper.
Parent topic: Solving Paper Problems
Related references
Paper Jam Problems Inside the Product
Paper Jam Problems in the Cassette
Paper Jam Problems in the Duplexer
Paper Loading Capacity
Related topics
Loading Paper
Paper Jam Problems Inside the Product
If paper has jammed inside the product, try these solutions:
1. Cancel the print job from your computer, if necessary.
2. Open the front cover.
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