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RESTRICTED USE ONLY Fargo Electronics, Inc.
Persona C30 Card Printer User Guide (Rev. 2.2)
4-20
Resolving a Ribbon Break Jam Error (continued)
Step Procedure
2 Open the front cover and remove the Ribbon Cartridge.
If Ribbon is broken, continue to Step 3.
If Ribbon is in good condition, continue to Step 6.
3 Adjust the print offset. See the Using the Print Top of Form Option procedure.
If the issue persists, continue to Step 4.
4 Repair the Ribbon and wind up the take-up roll 4 color panels past the
damaged area.
a. Press on the Resume button.
b. If the issue persists, continue to Step 5.
5 Use the Fargo Diagnostic utility to cycle the Printhead to ensure proper
printhead operation. See the Using the Diagnostic Utility tabs procedure.
If the Printhead does not cycle properly, see Resolving the Headlift Motor /
Sensor Error.
If the Printhead functions properly, continue to Step 6.
6 Replace the Ribbon Cartridge.
a. Press on the Resume button.
b. If the issue persists, continue to Step 7.
7 Remove the rear cover in order to check that the Ribbon Encoder Sensor is
securely connected to the J-4 Main Board connection and to the Encoder
Sensor.
a. Press on the Resume button.
b. If the issue persists, replace the Encoder Sensor.