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5.2 Troubleshooting Checklist
This section describes common problems occurred during use of ScanSnap! product and how to
remedy them.
Before you ask for repair service, check the following items.
If you cannot solve the problem after checking the following items, contact an authorized
FUJITSU scanner service provider (page. 73).
Symptom Check This Item Remedy
Scanner does not turn
on.
Are the AC/USB cable and
AC adapter properly con-
nected?
Correctly connect the AC/USB cable and AC
adapter.
Disconnect and then re-connect the AC cable
and AC adapter. If this does not restore the
power supply, contact the store where you
purchased the scanner or an authorized
FUJITSU scanner service provider.
Is Windows normally started
up?
Please wait until Windows has started up
completely. LED will turn off when Win-
dows is starting up or in the sleeping mode.
Scanning is not started. Is the USB cable properly
connected?
Correctly connect the USB cable. (When a
hub is used, check the hub’s power supply.)
Does the LED light blink
repeatedly?
Disconnect and then re-connect the AC cable
and AC adapter. If this does not stop the
LED from blinking repeatedly, contact the
store where you purchased the scanner or an
authorized FUJITSU scanner service provider.
Is ScanSnap! Monitor
started?
(If ScanSnap! Monitor is
started successfully, the
"ScanSnap! Monitor" icon
( ) appears on the task
tray.)
If the "ScanSnap! Monitor" icon is not dis-
played, on the [Start] menu, select [Programs]
- [SnanSnap! Driver] - [ScanSnap! Monitor]
from the Start menu to start up ScanSnap!
Monitor.
Is ScanSnap! Monitor run-
ning normally?
(If ScanSnap! Monitor is not
running normally, the "Scan-
Snap! Monitor" icon in the
task tray is displayed as
.
Perform the following procedure.
1. Disconnect and re-connect the AC cable
and AC adapter. If this does not change
the state, perform step 2.
2. If a USB hub is being used, directly con-
nect your computer to ScanSnap! scanner.
If this does not change the state, perform
step 3.
3. Restart your computer.
4. If none of the above remedies the problem,
uninstall and re-install ScanSnap! Driver.
Is the "Scan and Save Set-
tings" screen still displayed?
Close the "Scan and Save Settings" screen,
and scan the document.