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98 Troubleshooting
Printer problems
The printer will not turn on.
The printer is turned on but will not print.
The printer prints garbled text.
Probable Cause Solution
The printer is not plugged in. Check the power cable. Make sure it is
plugged into a live power source.
The printer is not turned on. Make sure the printer’s power switch is
depressed or set to the On position. If power
is applied to the printer, the green power LED
should be illuminated.
The printer is defective. Try another printer, if one is available.
Probable Cause Solution
The printer is not connected
to the system.
Check the data cable between the printer and
thesystem.Makesureitisconnectedtothe
proper port. Check the connector and cable for
bent or broken pins.
The printer is not designated
as the default printer.
If the printer to which you are trying to print is
not the default printer, make sure you have
selected it through the application’s printer
setup function.
The printer has not been
added to the system.
From the Printers window (Start | Settings |
Printers), double-click Add Printer.Follow
the directions for adding the new printer.
Probable Cause Solution
The wrong driver is being
used for the selected printer.
From the Printers window (Start | Settings |
Printers), select the printer. From the File
menu, select Properties. Make sure the
printer is using the right printer driver. If not,
install the correct one.
05960.book Page 98 Monday, February 21, 2000 2:47 PM