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Apr 02 Genicom Publication No. GEG-99141
GENICOM Intelliprint cL160 User Guide 3-7
Troubleshooting
Paper Transport Problems
Vertical blanks The drum cartridge is not installed
correctly.
Reinstall the drum cartridge.
See “Drum Cartridge“ on page 5-8.
The drum cartridge, transfer roller, or
fuser unit is old or damaged.
Check the condition of the drum cartridge,
transfer roller and fuser unit, and replace as
necessary.
See “Drum Cartridge“ on page 5-8, or
See “Transfer Roller Cartridge“ on page 5-13,
or See “Fuser Unit“ on page 5-16
Slanted printing The paper guides in the paper tray or
multi purpose tray are not set
correctly.
Reset the paper guides in the paper tray or
multi purpose tray.
See “Loading Paper“ on page 2-11.
Description Cause Action
Description Cause Action
Paper does not feed
Paper jams
Several sheets feed at once
Paper does not feed straight
The paper is not loaded correctly. Reload the paper in the paper tray or multi
purpose tray.
See “Loading Paper“ on page 11.
The paper is outside the
recommended specification range.
Replace the paper with a recommend size and
type.
See “Paper Handling“ on page 6.
The paper is damp. Replace the paper.
See “Paper Handling“ on page 6.
There is paper jammed in the printer. Remove the jammed paper. Also, inspect the
inside of the printer and thoroughly remove any
tape or adhesive stuck to the rollers and other
components along the paper path.
“Clearing Paper Jams” on page 3-2.
The printer is not level. Reposition the printer on a flat, stable surface.
See “Safety Precautions“ on page 4.