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Apr 02 Genicom Publication No. GEG-99141
GENICOM Intelliprint cL160 User Guide 3-13
Ethernet Network Interface Troubleshooting
NOTE: 1: These faults are not necessarily hard faults. They only become hard faults when an attempt is
made to use the “faulted” device. For these errors, the printing can continue if one simply
avoids the problem. For instance, “tray trouble” faults usually indicate that the tray in question
has been removed. These errors are only treated as faults when there is no alternative action to
take. Your printer may be configured so that the problem is easily avoided. When the problem
cannot be avoided, the described faults will be displayed.
2: The Communications Error indicates an error that requires a service call. However, before
arranging for a service call, ensure that all associated cabling is correctly installed.
Ethernet Network Interface Troubleshooting
This section offers various troubleshooting procedures and technical support advice for the Ether-
net network interface.
FRONT COVER OPEN CLOSE CLOVER Front cover is open. Close front cover.
LOAD PAPER TRAY1
LOAD PAPER TRAY2
LOAD PAPER TRAY3
LOAD PAPER
ACCORDING TO
REQUESTED SIZE
AND MEDIA TYPE
There is an empty
paper tray.
Put paper in empty
paper tray.
TRAY 1 MISSING
TRAY 2 MISSING
TRAY 3 MISSING
REPLACE TRAY There is a paper tray
missing.
Replace missing paper
tray.
OUTPUT TRAY FULL REMOVE PAPER The output tray is full. Remove the paper
from the output tray.
TONER Y EMPTY REPLACE TONER Yellow toner cartridge
is empty.
Replace Yellow toner
cartridge.
TONER M EMPTY REPLACE TONER Magenta toner
cartridge is empty.
Replace Magenta toner
cartridge.
TONER C EMPTY REPLACE TONER Cyan toner cartridge is
empty.
Replace Cyan toner
cartridge.
TONER K EMPTY REPLACE TONER Black toner cartridge
is empty.
Replace Black toner
cartridge.
PHD LIFE OVER REPLACE PHD Print Head Cartridge
needs to be replaced.
Install new Print Head
cartridge.
BTR LIFE OVER REPACE BTR Bias Transfer Roll
needs to be replaced.
Install new Bias
Transfer Roll.
FUSER LIFE OVER REPLACE FUSER Fuser needs to be
replaced.
Install new Fuser.