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4 If you are still experiencing problems and need to speak with an
HP Customer Support Representative:
– Have your serial number and service ID ready. To display your serial
number, on the front panel, press Enter and Start, Black at the same
time, until the serial number appears in the front-panel display. To
display your service ID, on the front panel, press Enter and Start, Color
at the same time, until SERV ID: and the number appear in the
front-panel display.
– Print a self-test report. See print a self-test report on page 39 for
information on printing this report.
– Make a color copy.
– Be prepared to describe your problem in detail.
5 Call HP Customer Support. Be near your unit when you call.
call in the U.S. during warranty
Call (208) 323-2551 Monday through Friday from 6:00 A.M. to 10:00 P.M.
Mountain Standard Time (MST) and Saturdays from 9:00 A.M. to 4:00 P.M.
MST. This service is free during the warranty period; however, your standard
long-distance phone charges still apply. A fee may apply outside the warranty
period.
call in the U.S. during warranty
Call (208) 323-2551. U.S. phone support is available in both English and
Spanish languages 24 hours a day, 7 days a week. (Days and hours of support
may change without notice.) This service is free during the warranty period;
however, your standard long-distance phone charges still apply. A fee may apply
outside the warranty period.
call elsewhere in the world
The numbers listed below are current as of the printing date of this guide. For a
list of current international HP Support Service numbers, visit this address and
choose your own country/region or language:
http://www.hp.com/support
For Korea, you can visit this address:
http://www.hp.co.kr/
For Japan, you can visit this address:
http://www.hp.com/jp
You can call the HP support center in the following countries or regions. If your
country/region is not listed, contact your local dealer or nearest HP Sales and
Support Office to find out how to obtain services.
Support service is free during the warranty period; however, your standard
long-distance phone charges will apply. In some cases, a flat fee per single
incident will also apply.
For phone support in Europe, please check for the details and conditions of
phone support in your country/region by consulting the following Web site:
http://www.hp.com/cposupport/loc/regional.html