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Symptom Possible cause Solution
A USB-connected HP LaserJet
printer does not appear in the
Chooser.
This problem is caused by
either a software or hardware
component.
Software troubleshooting
● Check that your Macintosh
supports USB.
● Verify if your Macintosh
has Mac OS 8.6 or later.
Hardware troubleshooting
● Check that the printer is
turned on.
● Verify that the USB cable
is properly connected.
● Check that you are using
the appropriate high-speed
USB cable.
● Ensure that there are not
too many USB devices
drawing power from the
chain. Disconnect all
devices from the chain and
connect the cable directly
to the USB port on the
host computer.
● Check to see if there are
more than two non-
powered USB hubs in a
row on the chain.
Disconnect all devices
from the chain and
connect the cable directly
to the USB port on the
host computer.
Note
The iMac keyboard is a non-
powered USB hub.
The LaserWriter driver does
not display USB devices in the
Chooser.
For the HP LaserJet 1320
series printer, use the Apple
Desktop utility to set up the
printer.
USB problems (continued)
ENWW Common Macintosh problems 95