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Troubleshooting
HP Customer Support Services
Troubleshooting
HP Customer Support Services
If you are still having trouble with your switch, Hewlett-Packard offers support
24 hours a day, seven days a week through the use of a number of automated
electronic services. See the Customer Support/Warranty booklet that came
with your switch for information on how to use these services to get technical
support. The HP ProCurve web site, http://www.hp.com/go/hpprocurve also
provides up-to-date support information.
Additionally, your HP-authorized network reseller can provide you with assis-
tance, both with services that they offer and with services offered by HP.
Before Calling Support
Before calling your networking dealer or HP Support, to make the support
process most efficient, you first should have retrieved the following informa-
tion:
Information Item Information Location
• product identification the front of the switch: Switch 2512 (HP J4812A), Switch
2524 (HP J4813A), Switch 2312 (HP J48xxA), or Switch 2324
(HP J48xxA)
• switch’s OS (software)
version
switch console: show version command (Firmware
revision field)
• copy of the switch config-
uration
switch console: show configuration command
• copy of the switch Event
Log
switch console: show log command
• copy of the switch status
and counters information,
including the detailed
counters for the problem
port(s)
switch console: show statistics command, and
show statistics <port list> command
• copy of your network
topology map, including
network addresses as-
signed to the relevant de-
vices
your network records
2353-ed2.book Page 13 Friday, February 9, 2001 6:00 PM