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5 Using the Other Links as a resource
The Other Links box contains three permanent links that provide quick access to product-specific
information, such as interactive troubleshooting and ordering information for genuine HP supplies.
Figure 5-1 Other Links box
NOTE You can use the Edit Other Links screen on the Settings tab to add up to five
customized links to the Web sites of your choice. (With a permanent storage device installed,
you can add up to five additional links; without the extra storage, you can add one additional link.)
These links appear throughout the EWS screens, in the Other Links box beneath the left
navigational bar. For more information, see
Edit Other Links.
The following sections describe each of the links that appear by default in the Other Links box.
HP Instant Support
Hewlett-Packard Company offers HP Instant Support, an Internet-based support system that collects
diagnostic information from your product and matches it with the HP information database. At HP Instant
Support, you can find intelligent solutions that help you resolve problems quickly and easily.
How HP instant support works
Information is gathered from your product and securely transmitted to Hewlett-Packard Company when
you click hp instant support. The HP Instant Support Web site reads the product data to analyze the
product's current status. The Web site creates a customized Web page that appears in the browser
window and contains easy-to-follow text and visual aids. The HP Instant Support Web site also directs
you to additional services that are available for your product.
Before any of the product data is sent to Hewlett-Packard for analysis, you can view all of the information
(for example, the serial number, error conditions, and product status) that will be forwarded. Hewlett-
Packard treats this information as confidential.
ENWW HP Instant Support 57
Other Links