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G:\TW\Lori\Raptor\C4388-90100\exraptor1.fm Page 46
Last Modified: Tuesday, January 27, 1998 8:33 pm
Printing date: Saturday, April 04, 1998
Chapter 6: Customer Support
Services
Support for Your Tape Drive and Colorado Backup
Software
If you need help with your tape drive, your local reseller has the latest information regarding HP
products and services and can provide support under HP's comprehensive menu of reseller
services. If your reseller is not able to help, or you are having software problems, you can obtain
support from HP directly either through free 24-hours/day interactive electronic services or by
telephone (free during warranty).
America Online
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Keyword: hpstor
CompuServe
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Go HPSYS
World Wide Web
. . . . . . . . . . . . . . . . . . . . . . .http://www.hp.com/go/colorado_support
Bulletin board site (8,N,1,F, 1200-28.8K baud)
Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .+31 (0)495 546909
Asia/Pacific
Australia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .(03) 9890 0276
Korea. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Hitel: (02) 762-0228
Access: Go HPK
Chollian: (02) 220-2001
New Zealand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .(09) 356 6642
Taiwan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .(02)9233233
First Name: HP
Last Name: BBS
QuickFax Faxback Service
Simply dial the fax number from a touch-tone phone or Group 3 fax machine and follow the
voice prompts to select the index of available support and product information documents.
USA and Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . .800-368-9673 or 970-635-1510
Europe
Austria (free line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .0660 8128
Belgium (free line)
- Dutch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .0800 11906
- French. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .0800 17043
Denmark (free line). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .800 10453
Finland (free line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9800 13134
France (free line). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .05 905900
Germany (free line). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0130 810 061
Italy (free line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1678 59020