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5
Troubleshooting
This section contains solutions for common problems with the scanner, the automatic
document feeder (ADF), and the transparent materials adapter (TMA).
Scanner installation or setup problems
This section contains solutions for installation and setup problems.
Use administrative privileges
If you are installing the scanner on a Microsoft® Windows® 2000 or Windows XP
computer, you must be logged on as an Administrator. See your operating system
Help for how to log on as an Administrator.
Uninstall the software
To uninstall the HP software that came with your scanner, follow these procedures:
1 On the taskbar, click Start, point to Settings, and then click Control Panel.
Note In Windows XP, click Control Panel on the Start menu.
2 Double-click Add/Remove Programs.
Note In Windows XP, this is called Add or Remove Programs.
3 Click the HP Scanjet 7650 entry, and then click Remove.
This removes the HP Scanning software.
4 Click the HP Image Zone entry, and then click Remove.
This removes the HP Image Zone software.
5 Reinstall using the HP Image Zone software CD that came with your scanner.
When you insert the CD, an installation interface launches automatically. Choose
the HP Image Zone software to install.
Check the cables
Cable type Action
Power cable The power cable is connected between the scanner and a
power outlet.
● Ensure that the power cable is securely connected
between the scanner and a live electrical outlet or surge
protector.
● If the power cable is connected to a surge protector,
ensure that the surge protector is plugged into an outlet
and turned on.
● Disconnect the power cable from the scanner and turn off
the computer. After 60 seconds, reconnect the power
User's manual 19