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Product support
This section contains support information, including phone numbers and Web site
information.
Accessibility Web site
Customers with disabilities can get help by visiting www.hp.com/hpinfo/community/
accessibility/prodserv/.
HP Scanjet Web site
Visit www.hp.com for a variety of information:
● Learn tips for scanning more effectively and creatively.
● Gain access to HP Scanjet driver updates and software.
● Register your product.
● Subscribe to newsletters, driver and software updates, and support alerts.
● Purchase scanner supplies.
Support process
The HP support process works most effectively if you perform the following steps in
the order specified:
1 Review the onscreen Help for the software and scanner, including the
Troubleshooting section.
2 Go to the HP Consumer Support Web site for support. If you have access to the
Internet, you can obtain a wide range of information about your scanner. Visit the
HP Web site for product help, drivers, and software updates at www.hp.com/
support. The HP Consumer Support Web site is available in the following
languages: Dutch, English, French, German, Italian, Portuguese, Spanish,
Swedish, Traditional Chinese, Simplified Chinese, Japanese, Korean. (Danish,
Finnish, and Norwegian support information is available in English only.)
3 Use HP e-support. If you have access to the Internet, connect with HP via e-mail
by going to www.hp.com/support. You will receive a personal reply from an HP
Product Support technician. E-mail support is available in the languages listed at
that Web site.
4 Contact your local HP dealer. If your scanner has a hardware failure, take it to
your local HP dealer for a solution. Service is free during your scanner’s limited
warranty period. After the warranty period, the dealer will quote a service charge.
5 Contact the HP Product Support Center for support by phone. Please consult the
following Web site to check the details and conditions of phone support in your
country/region: www.hp.com/support. As a part of HP’s continuing efforts to
improve phone support information services, we advise you to check the HP Web
site on a regular basis for new information regarding service features and
delivery. If you cannot solve the problem by using the above options, call HP
User's manual 23