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7 Problem solving 149
Correcting output quality problems
Software, computer, and product interface problems
Situation Solution
A page fails to print. Set PRINT PS ERRORS=ON, and then send the job again to print a PS error page. If this
does not identify the problem, try turning off Resource Saving and I/O Buffering or
try installing more memory (See “PCL or PS font list” on page 173
).
A page prints with clipped
margins.
If the page margins are clipped, you might have to print the page at 300-dpi resolution
or install more memory. Also try turning off Resource Saving and I/O Buffering.
A PS error page prints.
z Make sure the print job is a PS job.
z Check to see whether your program expected you to send a setup or PS header
file to the product.
z Check the product setup in your software application to make sure that the product
is selected.
z Check cable connections to ensure that they are secure.
z Reduce the complexity of the graphic.
z Add available memory by turning on Resource Saving.
A text listing of PS commands
prints instead of your PS print job.
The control panel PERSONALITY=AUTO setting might have been confused by a
nonstandard PS code. Check the PERSONALITY setting to see if it is set to PS or PCL. If
it is set to PCL, set it to PERSONALITY=AUTO. If it is set to AUTO, set it to PS for this print
job only. When the job has printed, return the setting to AUTO.
Attempted to use a disk-resident
font, but the product substituted a
different font.
If you are using PCL, print the PCL Font Page, and verify that the font is on the disk.
If you are using PS, print the PS Font Page and make sure that the font is on the disk.
If the font is not on the disk, use the HP Resource Manager or the Macintosh-based
HP LaserJet utility to download the font.