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7 Problem solving 160
Correcting output quality problems
Product is usually slow to
respond.
z Product speed is highly dependent on how your software application is set up,
which driver you are using, and how much traffic is on the network. See the start
guide for configuration information.
z You might need to add more memory (See “Installing memory” on page 220).
Product port problem. Check that your computer port is configured and working properly. One way to check
this is to connect another product to that port on your computer and print from a
program you know works.
Product prints only part of a page
or document.
The connection has been broken during transmission. If you move the portable device
during transmission, the connection can be broken. IRDA-compliant devices are
designed to recover from temporary connection interruptions. You have up to 40
seconds to reestablish the connection (depending on the portable device being used).
Product prints wrong fonts or
formats.
z The font is not present in the product and must be downloaded from your program,
or the proper font DIMM must be installed. Check your program to make sure the
correct driver has been installed and configured. To verify that the font you want is
available, print a PS or PCL font list (See “Information menu” on page 188
).
z Your software selected a substitute font for one that is not available in the product.
(See your software program manual for more information about font selection.)
Situation Solution