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5. Wipe only the contacts with a damp lint-free cloth.
CAUTION: Be careful to touch only the contacts, and do not smear any of the ink or other
debris elsewhere on the cartridge.
6. On the inside of the printer, locate the contacts in the print carriage. The contacts look like a set
of gold-colored bumps positioned to meet the contacts on the ink cartridge.
7. Use a dry swab or lint-free cloth to wipe the contacts.
8. Reinstall the ink cartridge.
9. Close the access door, and check if the error message has gone away.
10. If you still receive the error message, turn the product off, and then on again.
NOTE: If one ink cartridge is causing problems, you can remove it and use the single-cartridge
mode to operate the HP ENVY 5530 series with only one cartridge.
Click here to go online for more information.
74 Chapter 9 Solve a problem ENWW