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Cartridge errors (Windows software)
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Cartridge supply upgrade
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Check cartridge access door
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Older generation cartridges
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Printer failure
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Ink cartridge problem
Cartridge supply upgrade
If the supply upgrade is not successful, try getting your printer to recognize the supply upgrade
cartridge.
To get the printer to recognize the supply upgrade cartridge:
1. Remove the supply upgrade cartridge.
2. Insert the original cartridge in the carriage.
3. Close the cartridge access door, then wait until the carriage stops moving.
4. Remove the original cartridge, then replace with the supply upgrade cartridge.
5. Close the cartridge access door, then wait until the carriage stops moving.
If you still receive a supply upgrade problem error message, contact HP support for help.
Click here to go online for more information.
Check cartridge access door
The cartridge access door should be closed for printing.
Click here to go online for more information.
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